Straight answers
The questions people actually call and ask.
Mostly about insurance, and mostly worried. These are the answers John gives on the phone, in the same words. If yours is not here, call or text and ask him.
- 12Answered here
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Insurance and what it costs
It depends on what caused it and what your policy says, and that answer is worth having before anyone opens a wall. We find out where you stand first, then run the claim end to end so you are not chasing an adjuster yourself. You also get the cash price up front, so you know the worst case in dollars from the first conversation.
You are not left with a torn open house and a bill you never agreed to. That is the whole reason nothing comes out of your house until we know who is paying for it. Most companies start demolition on day one and hand you the bill if the carrier says no. We lay out every outcome first, including the one where insurance pays nothing, and you decide from there.
We still take the work. Not every job is an insurance job, and a cash paying homeowner is not turned away or quoted out of the running. You get the same written scope and the same price in writing before anything starts.
The work itself
Both. Drywall, tile, cabinets, counters, flooring and trim, all by the same licensed company that did the cleanup. Most restoration companies stop at demolition and hand you to a contractor you have never met, and the national franchises subcontract the rebuild by design. One company, one claim, one person to call.
Encapsulation has a few narrow legitimate uses and sealing over active growth on a wet surface is not one of them. If the water source is still there, it comes back through the coating. A real remediation means containment, negative air, HEPA filtration, removing the material that is affected, and fixing the moisture that fed it. Be careful with anyone quoting a spray only fix.
Sometimes, and if you want to we will tell you how to do it properly whether you hire us or not. A small patch of surface growth on a hard, non porous surface is often a homeowner job. Stop and call someone when it covers a large area, when it is in the air conditioning, when the water was dirty, or when anyone in the house has asthma or a weakened immune system.
Usually yes for an inspection. If remediation is needed and the area has to be contained, we will tell you plainly what to expect before any work begins rather than after the sheeting goes up.
Who we are and how we start
John Foutz, the owner. You deal with him directly and he comes out. He holds Florida licenses as a mold assessor and a mold remediator, and work runs under his supervision rather than being handed off to a subcontracted crew you have never spoken to.
In Florida, one company cannot be the assessor and the remediator on the same job when a formal assessment is involved. That rule exists to protect you. When mold is clearly visible, we can give you a free estimate to remove it. When a formal assessment is needed, the assessor stays independent. We explain which applies before you spend a dollar.
Yes. A licensed Florida mold assessor comes out at no cost, looks at what you are worried about, takes moisture readings, and tells you plainly what is going on. There is no charge and no obligation.
Laboratory testing and air sampling are a separate, licensed service. If testing is the right call, we tell you what it costs first and quote it before we do anything. Nothing gets added to your bill without your say so.
Text is great. A lot of people would rather text, and when John is on a job it is easier for him too. Text a few details and he will get back to you to set up the visit.
Talk to the owner, not a call center.
Water or fire emergency, or a musty smell you cannot place. Either way, the person who answers is the person who does the work.
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